For existing staff currently working in customer services in the Gas Natural Group's various platforms such as: The liberalised market, distribution and Back Office.

Objective: To ensure best use of established processes and systems in order to improve the quality of service for the Gas Natural Group's customers.

Live theoretical and practical tuition in sessions of 6 hours per day. The number of hours training provided is adjusted to reflect the needs of each process or system, with an average of 8 hours training per student.