For existing staff currently working in customer services in the Gas Natural Group's various platforms such as: The liberalised market, distribution and Back Office.
Objective: To ensure best use of established processes and systems in order to improve the quality of service for the Gas Natural Group's customers.
Live theoretical and practical tuition in sessions of 6 hours per day. The number of hours training provided is adjusted to reflect the needs of each process or system, with an average of 8 hours training per student.
The programme has provided a total of 4,398 hours of training to 733 participants