Aimed at working personnel who currently deal with customer service on the  Gas Natural Fenosa platforms and who are exclusively devoted to the customer migration  resulting from the merger with Unión Fenosa.

Objective: To train telephone staff devoted to the migration of customers from Murcia and Cantabria, both in the process of communicating the distribution and sales asset disposals and in the telemarketing methods for new products for the new operators.

The programme consists of 7 hours of on-site theoretical and practical training carried out in a single day.

The students come from the Barcelona platforms, In total, the programme has meant  252 hours of training for 36 students.